Please allow about 1-2 weeks for your Lower Body Pillow and 4-6 weeks for your Head Pillow. The combined craftsmanship, high-quality materials, and personalized touch require time and care.
Because this is a custom product, we can not reuse the pillow(s). Also, to ensure quality hygiene, we can not reuse any bedding materials for other products. For these reasons, we do not accept returns. However, we would like to accommodate any adjustments that we can with different inserts or materials. If there are any manufacturing errors, we will happily take the pillow back to make the necessary corrections. For any inquiries, please contact us at email@example.com